IT Training
Gateway to a rewarding career in Information and Technology. We provide tailored training for entry-level roles, career growth and career change options to meet the skills requirement in Australia. Our expert team of Help Desk and Cybersecurity professionals can guide you every step of the way. Discover your potential!
Help Desk Training
NetServe Technologies Pty Ltd provides top-notch information and technology services, helping both entry-level and experienced professionals gain comprehensive in-depth knowledge and hands-on expertise. Our comprehensive training and support programs are designed to enable individuals to learn the necessary skills to navigate the ever-evolving digital landscape.
Cybersecurity Training
NetServe Technologies Pty Ltd is a leading Information and Technology provider offering a Cybersecurity Entry-Level Program to help you get hands-on experience in the ever-growing field of cybersecurity. Our team of experts are passionate and enthused about technology and cybersecurity, providing a perfect environment to gain the skills and knowledge you need to succeed in this exciting and fast-paced field.
Help Desk Training
Course Syllabus:
Introduction to IT Help Desk Support: Students will be introduced to IT help desk support basics in this module. They will learn about the role of the help desk technician, the importance of customer service, and the tools and technologies used in IT support.
Operating Systems and Software: This module covers the various operating systems and software used in a typical IT environment. Students will learn how to troubleshoot common software issues, including operating system errors, Software crashes, and compatibility issues.
Hardware and Networking: In this module, students will learn about the hardware components used in a typical IT environment. They will also learn about networking basics, including network topologies, protocols, and troubleshooting techniques.
Security: Security is a critical aspect of IT support, and this module covers the basics of IT security. Students will learn about the different security threats, including viruses, malware, and phishing attacks. They will also learn about security best practices and how to secure systems and data.
Communication Skills:
Communication skills are essential for IT help desk technicians. In this module, students will learn how to communicate effectively with customers, including active listening, questioning, and problem-solving skills.
Problem Solving and Troubleshooting:
Problem-solving and troubleshooting are critical skills for IT help desk technicians. This module covers problem-solving basics, including identifying the root cause of issues and developing effective solutions.
Time Management and Prioritization:
IT help desk technicians often work on multiple issues simultaneously, making time management and prioritization skills crucial. In this module, students will learn how to manage their time effectively, prioritize tasks, and meet deadlines.
Customer Service:
Customer service is at the heart of the IT help desk role, and this module covers the basics of providing excellent customer service. Students will learn about the importance of empathy, active listening, and responsiveness.
Cybersecurity Training
Course Syllabus:
Introduction to Cybersecurity:
In this module, students will be introduced to the basics of cybersecurity, including the types of cyber threats, the importance of cybersecurity, and the various cybersecurity roles and responsibilities.
Networking Fundamentals:
Networking is a critical aspect of cybersecurity, and this module covers networking basics. Students will learn about network architecture, protocols, topologies, and common networking devices and tools.
Operating Systems:
Operating systems are another critical component of cybersecurity, and this module covers the basics of operating systems. Students will learn about the Windows and various security features of these systems.
Security Policies and Compliance:
Security policies and compliance are critical aspects of cybersecurity, and this module covers the basics of security policies and compliance. Students will learn about the different security policies, including access control and password policies, Cisco Devices, including firewalls.
Cyber Threats and Vulnerabilities:
In this module, students will learn about the various types of cyber threats and vulnerabilities, including malware, viruses, phishing, and social engineering. They will also learn about the common techniques attackers use to exploit vulnerabilities and how to prevent these attacks.
Incident Response and Disaster Recovery:
Incident response and disaster recovery are critical components of cybersecurity, and this module covers the basics of incident response and disaster recovery. Students will learn about the steps involved in incident response, including preparation, detection, analysis, containment, and recovery. They will also learn about disaster recovery planning and strategies.
